Payments – How it Works for clients

As stated in the GIGZY Terms and Conditions, all payments processed through the GIGZY website are transferred using our payment provider, Stripe. By making payments through GIGZY, you agree to the Stripe Services Agreement (https://stripe.com/en-pt/legal/ssa).

Step by Step Payment Process:

  • The Vendor registers a Listing on GIGZY and is directed to register on Stripe.
  • The Client shows interest in the Listing and decides to make a reservation.
  • The Vendor confirms availability and accepts the reservation.
  • The Client makes the payment and completes the GIG reservation.
  • GIGZY receives the funds from the Client, which are held until the completion of the GiG (using Stripe).
  • The GiG is considered completed either manually or automatically.
  • GIGZY transfers 85% of the total GiG value to the Vendor.
  • Within 5 business days, the Vendor receives their money in their account.

Client Payment:

The Client will make a payment of 100% of the GiG value (taxes included) to confirm the booking. The booking will be confirmed once GIGZY receives the funds from the Client. The Client can make the reservation payment using either a Credit Card or Multibanco Reference.

Vendor Payment Receipt:

When registering a Listing on the GIGZY platform, the Vendor will be redirected to a Stripe Link. The Vendor will need to follow the registration steps on Stripe. This registration is necessary to connect the GIGZY Stripe account with the Vendor’s account, enabling all payment processes to be carried out quickly and securely. All transactions involving the Vendor can be viewed through the Stripe login created by the Vendor.

When will the Vendor receive their money?

The Vendor will receive their funds, 85% of the total GiG value, within 5 business days after its completion. The GiG is considered completed in two ways:

Manual Confirmation: The Client and the Artist click the “Complete GiG” button on the platform. Automatic Confirmation: 48 hours after the GiG has taken place, with no dispute requests, the GiG is considered completed.

Once the GiG is considered completed, 85% of the total GiG value will be transferred to the Vendor. The transfer will be finalized within a maximum period of 5 business days.

Billing – How It Works

Step by Step Billing Process:

  • The Client makes a payment of 100% of the total GiG value and receives a receipt.
  • GIGZY receives the funds from the Client, which are held until the completion of the GiG (using Stripe).
  • The GiG is considered completed either manually or automatically.
  • GIGZY charges a 15% commission from the total GiG value for the service provided to the Vendor.
  • GIGZY transfers 85% of the total GiG value to the Vendor.
  • Invoice Sending: The Vendor sends the invoice for 100% of the total GiG value to the Client via messaging.
  • Invoice Sending: GIGZY sends the invoice for 15% of the total GiG value to the Vendor via email.

Invoice Sending to Client

The Client will pay 100% of the GiG value (including taxes) and receive a receipt via email. After the completion of the GiG, the Vendor will need to send an invoice to the Client through the Messaging page on the GIGZY website.

Invoice Sending to Vendor

GIGZY will receive a 15% commission from the total GiG value. After the completion of the GiG and the collection of the 15% commission, GIGZY will send an invoice directly to the Vendor for this amount.

Taxes – How it Works

It is important to verify the tax status of the artist and the customer (VAT registration, withholding tax, and whether the customer is a company or an individual).

Since 2022, the Regime for Professionals in the Cultural Sector (RPAC) has been implemented, which has implications for the final cost of hiring an artist.

Link: https://www.seg-social.pt/documents/10152/19731768/8005-Estatuto+dos+Profissionais+da+%C3%81rea+da+Cultura.pdf/4e30bc1f-cc02-49cf-8248-f11ac06faeb9

FAQ

Receiving Payments

Q1: When will I receive my payment?
A: Payments are processed 24 hours after the completion of the event to allow time for clients to report any issues. The payment is transferred to you minus the GiGzy commission. The funds are held in a segregated account that we cannot access or move.

Q2: How much of the payment will I receive?
A: You will receive 85% of the total payment for your services. The remaining 15% is the commission retained by GiGzy. Depending on your tax status, VAT may be added to the commission.

Q3: How are payments processed?
A: Payments are processed securely through Stripe. Ensure your Stripe account details are up-to-date to receive payments promptly.

Q4: Do I need to issue an invoice for each booking?
A: Yes, you are required to issue an invoice for each booking. This helps in keeping track of your earnings and is necessary for tax purposes.

Q5: Why can’t I respond to booking requests?
A: Often, artists cannot respond to booking requests because they have not configured their invoices. Ensure your invoicing details are complete and accurate in your artist dashboard. To do this, go to a booking request and select the option to configure your invoice. Follow the steps to complete the setup. After this, you will be able to respond to booking requests.

Taxes and VAT

Q1: Do I need to pay VAT on my earnings?
A: Depending on your location and tax status, you may need to charge VAT on your services. Please consult a tax professional to understand your obligations.

Q2: How do I manage my taxes as an artist?
A: It’s important to keep detailed records of your earnings and expenses. Consider using accounting software or consulting with a tax advisor to ensure compliance with local tax laws.

Booking Confirmations

Q1: How will I know if a booking is confirmed?
A: You will receive an email notification once a client confirms a booking. Additionally, you can check the status of your bookings through your artist dashboard on GiGzy.

Q2: What should I do if there is an issue with a booking?
A: If there are any issues with a booking, please contact GiGzy support immediately. We are here to help resolve any problems to ensure a smooth experience for both you and the client.

Q3: How can I increase my chances of getting booked?
A: Keep your profile updated with recent performances, high-quality photos, and client reviews. Engage with clients promptly and professionally to build a positive reputation.

Q4: What should I include in my artist profile?
A: Your profile should include a detailed bio, performance videos, high-quality images, a list of past performances, and client reviews. This helps potential clients get a comprehensive view of your talent and reliability.

Q5: Are there any tools to help me manage my bookings?
A: Yes, GiGzy provides an artist dashboard where you can manage your bookings, communicate with clients, issue invoices, and track payments. Utilize these tools to streamline your booking process.

Booking Artists

Q1: How do I book an artist on GiGzy?
A: To book an artist, browse through the available artists on our platform, select the one that fits your event needs, and follow the booking process. You will need to provide event details and make a payment to secure the booking.

Q2: Is it safe to make a payment on GiGzy?
A: Yes, all payments are processed securely through Stripe. GiGzy ensures that your payment information is protected with industry-standard encryption.

Q3: What happens if there is a problem with the artist’s performance?
A: GiGzy processes the artist’s payment 24 hours after the event. This allows you to report any issues with the performance within that timeframe. If there are any problems, please contact our support team immediately.

Q4: Can I cancel a booking?
A: Cancellation policies vary by artist. Please review the specific artist’s cancellation policy before booking. If you need to cancel, follow the instructions provided in your booking confirmation.

Q5: How can I contact GiGzy support?
A: You can contact our support team through the ‘Contact Us’ page on our website or by emailing support@gigzy.pt.

Q6: What should I do if I need to make changes to my booking?
A: If you need to make any changes to your booking details, please contact our support team as soon as possible. We will assist you in making the necessary adjustments.

Q7: How can I be sure the artist I book is reliable?
A: All artists on GiGzy are vetted and reviewed. You can read reviews from previous clients on the artist’s profile to ensure you are making an informed decision.

Q8: What types of events can I book artists for?
A: You can book artists for a wide range of events including weddings, corporate events, private parties, festivals, and more. Use our search filters to find artists that specialize in the type of event you are planning.

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A final costumer is a private client or company that hires our services for personal use or private events and cannot have artists withholding tax. Clients with organized accounting are companies or professionals who hire our services for commercial purposes and may accept artists who pay withholding tax.

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