Receiving Payments

Q1: When will I receive my payment?
A: Payments are processed 24 hours after the completion of the event to allow time for clients to report any issues. The payment is transferred to you minus the GiGzy commission. The funds are held in a segregated account that we cannot access or move.

Q2: How much of the payment will I receive?
A: You will receive 85% of the total payment for your services. The remaining 15% is the commission retained by GiGzy. Depending on your tax status, VAT may be added to the commission.

Q3: How are payments processed?
A: Payments are processed securely through Stripe. Ensure your Stripe account details are up-to-date to receive payments promptly.

Q4: Do I need to issue an invoice for each booking?
A: Yes, you are required to issue an invoice for each booking. This helps in keeping track of your earnings and is necessary for tax purposes.

Q5: Why can’t I respond to booking requests?
A: Often, artists cannot respond to booking requests because they have not configured their invoices. Ensure your invoicing details are complete and accurate in your artist dashboard. To do this, go to a booking request and select the option to configure your invoice. Follow the steps to complete the setup. After this, you will be able to respond to booking requests.

Taxes and VAT

Q1: Do I need to pay VAT on my earnings?
A: Depending on your location and tax status, you may need to charge VAT on your services. Please consult a tax professional to understand your obligations.

Q2: How do I manage my taxes as an artist?
A: It’s important to keep detailed records of your earnings and expenses. Consider using accounting software or consulting with a tax advisor to ensure compliance with local tax laws.

Booking Confirmations

Q1: How will I know if a booking is confirmed?
A: You will receive an email notification once a client confirms a booking. Additionally, you can check the status of your bookings through your artist dashboard on GiGzy.

Q2: What should I do if there is an issue with a booking?
A: If there are any issues with a booking, please contact GiGzy support immediately. We are here to help resolve any problems to ensure a smooth experience for both you and the client.

Q3: How can I increase my chances of getting booked?
A: Keep your profile updated with recent performances, high-quality photos, and client reviews. Engage with clients promptly and professionally to build a positive reputation.

Q4: What should I include in my artist profile?
A: Your profile should include a detailed bio, performance videos, high-quality images, a list of past performances, and client reviews. This helps potential clients get a comprehensive view of your talent and reliability.

Q5: Are there any tools to help me manage my bookings?
A: Yes, GiGzy provides an artist dashboard where you can manage your bookings, communicate with clients, issue invoices, and track payments. Utilize these tools to streamline your booking process.

Booking Artists

Q1: How do I book an artist on GiGzy?
A: To book an artist, browse through the available artists on our platform, select the one that fits your event needs, and follow the booking process. You will need to provide event details and make a payment to secure the booking.

Q2: Is it safe to make a payment on GiGzy?
A: Yes, all payments are processed securely through Stripe. GiGzy ensures that your payment information is protected with industry-standard encryption.

Q3: What happens if there is a problem with the artist’s performance?
A: GiGzy processes the artist’s payment 24 hours after the event. This allows you to report any issues with the performance within that timeframe. If there are any problems, please contact our support team immediately.

Q4: Can I cancel a booking?
A: Cancellation policies vary by artist. Please review the specific artist’s cancellation policy before booking. If you need to cancel, follow the instructions provided in your booking confirmation.

Q5: How can I contact GiGzy support?
A: You can contact our support team through the ‘Contact Us’ page on our website or by emailing support@gigzy.pt.

Q6: What should I do if I need to make changes to my booking?
A: If you need to make any changes to your booking details, please contact our support team as soon as possible. We will assist you in making the necessary adjustments.

Q7: How can I be sure the artist I book is reliable?
A: All artists on GiGzy are vetted and reviewed. You can read reviews from previous clients on the artist’s profile to ensure you are making an informed decision.

Q8: What types of events can I book artists for?
A: You can book artists for a wide range of events including weddings, corporate events, private parties, festivals, and more. Use our search filters to find artists that specialize in the type of event you are planning.